FAQs

1. Navigate to solutions.waterlinkconnect.com/login
2. Click on “forgot password”
3. Enter your username (unique email address used to log into the software)
4. Click submit

An email from WaterLink will be sent to you containing a link to reset your password.
Using only a PC, click on this link and follow the prompts.

Click this link to set up a new user in the WaterLink software
You will be prompted to complete the below details, so make sure you have them on hand with you.

• Property name (full details)
• First name
• Last name
• Unique email address
• Mobile phone number

Our Helpdesk Support Team will add the new user / update existing within 24 business hours of receiving the request and provide the login credentials to the new user via email.

Click this link to update your site (pool, spa, water park, etc) details
You will be prompted to complete the below details, so make sure you have them on hand with you.

• Property name (full details)
• New or existing site
• Site name
• Site volume
• Site sanitiser (chlorinator or liquid/granular dosing)
• Indoor or outdoor
• Location (State or territory)

Our Helpdesk Support Team will update the sites details within 24 business hours of receiving the request and provide confirmation via email.

1. Power on the Spin Touch: Make sure the meter is turned on.
2. Open Bluetooth Settings on iPhone: Go to your iPhone’s/Android “Settings” app and locate the “Bluetooth” section.
3. Enable Bluetooth: Ensure that Bluetooth is turned on in your iPhone’s/Android settings.
4. Scan for Devices: If your iPhone/Android doesn’t automatically list the Spin Touch, you may need to initiate a scan for devices. Some guides suggest a “scan” button in the Bluetooth settings.
5. Select the Spin Touch: From the list of available Bluetooth devices, select the one that appears as “WLS[serial number]”. This is the name the Spin Touch will use when connecting to the phone.
6. Wait for Connection: The iPhone/Android and Spin Touch will automatically pair, and the connection should be established. The meter’s screen will display a connection indicator.
7. Verify Connection: Once connected, the green connection indicator on the Spin Touch’s touch screen will light up, and you can transfer test results to the mobile app.
8. Once signed into the HealthySwim water test software, navigate to the sites tab on the left of the screen, choose a site. Then click start water test at the top of the screen. This will open the water testing screen. Fill the WaterLink Spin disc and place it in the meter, place coverslip on top of the disc and close the lid. Press start test on the screen of the WaterLink Spin. When the test has finished, the paper aeroplane icon at the bottom of the WaterLink Spin Touch screen should become highlighted. Click this icon. The transfer of the results to the water test screen in the software will take a few seconds.

Simply click this link to register for either of the Water Treatment & Testing and the High-Risk Water Management Workshops.

Our Helpdesk Support Team will send you the workshop booklets and zoom meeting link the day before the workshop via email and SMS.

Simply email info@healthyswim.com.au with your cancellation request, or if you are postponing, let us know the next available date you would like to reschedule for and we will gladly make the changes on our side.

There is no need to worry. Our workshops are designed with you in mind, meaning anyone from a beginner to advance will feel welcome, comfortable and walk away feeling they have gained more insight and knowledge.

Microbiological testing is typically recommended at least monthly for most commercial aquatic facilities, including pools, spas, hydrotherapy pools, and wellness water bodies.

However, testing frequency can vary depending on your facility classification, bather load, and state health regulations. Some high-risk environments may require more frequent testing, particularly if the facility experiences heavy use or has previously recorded non-compliant results.

HealthySwim recommends routine microbiological testing alongside daily chemical water testing to ensure your facility consistently meets health and safety standards.

For the most accurate guidance, always refer to your relevant State Health Department or Council guidelines, or contact the HealthySwim team for assistance.

In most states and territories across Australia and New Zealand, microbiological testing is strongly recommended or required as part of responsible commercial pool management.

While daily water chemistry testing (such as chlorine and pH) ensures immediate water sanitation, microbiological testing confirms that harmful bacteria and pathogens are not present in the water.

Regular microbiological testing is an essential component of risk management, compliance, and public health protection, particularly in facilities such as:

• Public aquatic centres
• Swim schools
• Holiday parks and resorts
• Wellness and hydrotherapy pools
• Retirement and lifestyle communities

Many facilities conduct monthly or quarterly testing depending on their regulatory requirements and risk profile.

The required microbiological parameters depend on the type of facility and water body, as well as the applicable state and territory health department requirements.

Common microbiological indicators tested in commercial aquatic environments include:

• E. coli
• Total coliforms
• Pseudomonas aeruginosa
• Heterotrophic Plate Count (HPC)

Certain high-risk water bodies, such as spas, hydrotherapy pools, and warm water environments, may require additional testing due to the higher potential for bacterial growth.

HealthySwim can assist facilities in determining the correct testing requirements based on your facility classification and regulatory obligations.

If a microbiological test returns a non-compliant result, immediate action is required to reduce potential health risks.

HealthySwim provides:

• Immediate notification of results
• Clear guidance on corrective actions
• A step-by-step response guide outlining the actions required to restore water quality

Facility operators may need to implement corrective measures such as:

• Shock dosing or superchlorination
• System inspection and filtration checks
• Free chlorine neutralising
• Retesting to confirm water quality has returned to compliant levels

HealthySwim members also have access to our technical helpdesk, where our specialists can assist in diagnosing the cause of the issue and guiding the facility through corrective actions.

Non-members can also access this support service for a small consultation fee.

Yes. Maintaining accurate records of microbiological testing is an important part of regulatory compliance and operational due diligence.

Facilities should retain testing records for a minimum of three years, either:

• Electronically, through digital compliance logs, or
• Manually, in plant room logbooks or compliance folders

Keeping accurate records allows operators to:

• Demonstrate compliance during inspections
• Identify long-term water quality trends
• Provide evidence of proactive risk management

HealthySwim members receive additional support with water quality record keeping, compliance documentation, and reporting systems to help simplify this process.

Monthly testing is recommended. However, all states have different legislation regarding water testing and quality. Please refer to your State Council for the most accurate requirement.

For commercial and high-risk aquatic facilities (e.g. learn-to-swim centres, public pools, hydrotherapy pools, holiday parks, splash pads), microbiological testing is typically required by state and territory health department across Australia.

This includes:

• Routine testing for bacteria such as E. coli and Pseudomonas aeruginosa
• Testing at a set frequency (commonly monthly, sometimes more frequent depending on risk level and state)
• Maintaining records for compliance and audits

These requirements come from State and Territory Health Department requirements (QLD Health, NSW Health, etc.)

In practice, if you operate a commercial pool, you cannot be compliant without microbiological testing.

To know what you need to test for, you should always start with your state or territory health department requirements (in Queensland, the Public Aquatic Facilities Guidelines), as these set the required microbiological parameters, testing frequency, and acceptable limits based on your facility type and risk level; from there, your pool classification, such as high-risk (learn-to-swim, hydro-wellness and toddler pools) or commercial standard, determines how strict and frequent testing must be, but in most cases you will be required to routinely test for key indicators like E. coli (bacteria), Pseudomonas aeruginosa (bacteria) and heterotrophic plate count (overall bacterial load), with additional testing like Cryptosporidium or Giardia typically triggered by contamination events; while systems like controllers or secondary disinfection can improve water quality and reduce risk, they do not replace the requirement for microbiological testing, so the simplest and most reliable approach is to align your testing schedule with your state guidelines.

All Results are sent to the site, advising either non-compliant or compliant test result(s). Non-compliant test results will receive an email advising they have a non-compliant test result and need immediate action to be taken. Operational rectification procedures flyer is sent with the results. Alternately you can call our 1300 number to talk to our Scientist for a small fee or free for HealthySwim Members.

Yes. Microbiological Results should be kept Manually or Electronically for a minimum of 3 years.