For commercial pool and spa operators

Introducing Helpdesk by HealthySwim

Helpdesk by HealthySwim empowers you to enhance efficiency as your operations grow. We help improve your processes and systems, ensuring they remain compliant even as your staff changes and the size and scope of your operations expand.

For operators who recognise the importance of healthy water.

Our Helpdesk provides you and your staff with all the necessary ongoing support, training, and compliance tools to ensure your pools or spas operate smoothly to meet health regulations. Saving you time and money!

We help:
  • Swim Schools and Aquatic Centres
  • Recovery Spas and Wellness Centres
  • Hydrotherapy and Aquatic Physiotherapy Centres
  • Resorts, Holiday Parks and Hotels
  • Schools and Universities
  • Body Corporates
  • Retirement Villages

Support

Comprehensive support to help you manage your pool or spa’s water quality compliance!

Benefits include:
Benefits
Technical Support

Access quality support from commercial pool experts and save money by correcting issues with Helpdesk technical support.

Unlimited Pools Per Site
Discounts on Water Testing Devices & Consumables

Receive discounts from our affiliated suppliers on devices and consumables, ensuring you get the best price through group buying.

5%
Discounts on Microbiological Testing

Receive discounts from our affiliated suppliers on microbiological testing, providing the best price through group buying.

5%
Discounts with Certified Equipment Suppliers

Receive discounts from our affiliated suppliers on equipment, making sure you get the best price through group buying.

5% – 15%
Discounts with Certified Professionals

Receive discounts from our affiliated professionals on equipment and professional services, knowing you get the best price through group buying.

5% – 15%

Training

Equipping you with the essential knowledge to protect your customers and staff!

Benefits include:
Benefits
High Risk Water Management Course

Staff training for new and existing members to keep their knowledge up to date with practical information to improve health, reduce costs, and remain compliant with updated health regulations.

Unlimited Sessions Per User
Water Testing Course

Staff training for new and existing members to keep their knowledge up to date and learn essential topics for working with water testing kits.

Unlimited Sessions Per User
Water Treatment Course

Staff training for new and existing members to keep their knowledge up to date and learn essential topics for working with water treatment.

Unlimited Sessions Per User

Compliance

Compliance tools and support designed to assist you with the complexities of regulatory adherence!

Benefits include:
Benefits
Water Quality Testing Procedures

Know the applicable water testing procedures and standardised pool maintenance schedules for your centre.

Standardised
Water Management App (Web, Apple & Android)

Ensure water testing record-keeping with an easy-to-use app available on your computer or phone (Apple & Android).

1-5 Users
Water Treatment Recommendations

Access standardised chemical dosing procedures and step-by-step chemical dosing recommendations.

Unlimited
Water Quality Compliance Alerts

Notify management of any issues with water tests and alert operators of out-of-range water test results.

Unlimited
Water Quality Compliance Reporting

Download water testing data for each pool and obtain weekly summaries of water testing reporting compliance.

Weekly

Audits

Optimising your operations, capital equipment requirements and ensuring regulatory compliance!

Benefits include:
Benefits
Pool Plant Room Assessment

Complete our Pool Plant Room Questionnaire and receive a comprehensive plant room assessment.

Per pool
Health Regulation Compliance Assessment

Complete our Pool Plant Room Questionnaire and receive a health regulation compliance assessment based on your pool equipment.

Per pool
Equipment Specification

We provide specification advice for future plant room equipment investments to ensure you remain compliant.

Per pool

Add-on Certification Benefits

Get Certified and Elevate Your Status!

Grow your following. As a Helpdesk subscriber, you can achieve Standard, Silver, or Gold Level status by meeting HealthySwim eligibility requirements. This certification enhances your credibility and offers real benefits at no additional cost:

Providing the healthiest water possible.

Our Certification provides you with recognition for your investment and a unique competitive advantage over your competition in attracting and retaining customers and staff.

Certification

Our certification demonstrates your commitment to safety and quality. Achieve Silver or Gold status through meeting our rigorous standards.

Benefits include:
Blue
Silver
Gold
Display Decal

Provides additional confidence to your customers and staff that safety is a top priority.

A4 Decal Provided
A4 Decal Provided
A4 Decal Provided
Promotional Material and Products

Gain access to HealthySwim promotional material to effectively promote the safety and health of your pool or centre.

Access To Purchase
Access To Purchase
Location Listing on HealthySwim Website

Get listed as a Certified Centre on the HealthySwim website and boost your website’s search ranking with a backlink to the HealthySwim site.

Provided
Provided
Eligibility requirements include:
Blue
Silver
Gold
Helpdesk Subscriber

You must be a subscriber to the HealthySwim Helpdesk and be up to date while implementing all Helpdesk requirements.

Approved Water Testing Photometer

You must be using an appropriate approved commercial water testing photometer.

Microbiological Testing

You must perform ongoing microbiological tests as required by your state’s health regulations. The testing frequency is determined by your site’s risk category.

Hydraulic Turnover Assessment

You must provide formal hydraulic details of your pool’s turnover rate, verified by an engineer or appropriate authority.

Equipment Service History

You must provide details of a service agreement confirming that the required equipment is well maintained in accordance with the manufacturer’s specifications.

Approved Primary Control

You must use an appropriate approved commercial water chemistry analyser and controller with online remote monitoring.

Approved Primary Sanitation Equipment

You must use two forms of appropriate approved chlorination equipment, correctly sized to handle peak bather loads. For example, onsite commercial chlorine generators via electrolysis with liquid chlorine dosing as a backup.

Approved Secondary Disinfection Equipment

You must use an appropriate commercial secondary disinfection system that is correctly sized to handle peak bather loads and provides an oxidation potential of at least 2.8 mV. For example, secondary disinfection systems via AOP.

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